FAQs

About the Product

1. What kind of materials can ACCELaser HD1 Series engrave / cut?

Common materials are cuttable including:

  • Wood (basswood, pine, oak, maple, beech and MDF...)  
  • Plastic (EVA foam, Pearl cotton and dark opaque acrylic.)  
  • Metal (stainless steel, aluminum and brass...)  
  • Others (leather, paper and cardboard...)  

In addition to the above materials, the following are also engraverable:  

  • Plastic (ABS, resin, and bakelite)  
  • Woods (hardwood, leaves, and bamboo)  
  • Metal (anodized aluminum, titanium alloy, silver, copper PCB, and tin)  
  • Stones & Jewels (jade, crystal, shale, and pebbles)  
  • Others (glass, graphite, cookies, and silicone)  

Essentially, it covers nearly all common materials in daily life, allowing you to solve multiple processing challenges with just one machine! If you're unsure about material compatibility, feel free to reach out to us, and we'll be happy to assist.

2. What’re the differences between ACCELaser HD1 Essencial and ACCELaser HD1 Pro?

The only difference between the two models is power. While HD1 Essential is equipped with 20W Blue and 2W IR lasers, HD1 Pro is equipped with 60W Blue and 20W IR lasers.

3. What is the maximum engraving area and highest engraving speed of ACCELaser HD1?

The maximum engraving area is 610*305mm and the highest engraving speed is yet to reveal. Please subscribe to our newsletter to stay updated with the latest disclosed information.

4. What type of connection is required?

You can choose to connect the device to the computer software via Wi-Fi or a Type-C cable.

5. Which operating systems and software does the machine support?

Our laser engraving machine is compatible with both Windows and macOS.

Software: LightBurn compatible.

6. Will a rotary (either roller or chuck) be available for it?

Yes, a rotary attachment will be available as an addon for you to choose. Please note that during the deposite period, you will get a rotary attachment for free after you pay the deposite successfully.

7. Is the IR 20W input or output?

The 20W is output power.

8. Is the 20W laser IR or Fiber?

  • Actually, these two concepts are not contradictory at all. Think of it this way:
  • "IR laser" describes the wavelength (infrared range).
  • "Fiber laser" describes the technology (how the laser is generated and delivered).
  • A fiber laser is a type of IR laser, usually operating at 1064 nm, which falls within the infrared spectrum. But not all IR lasers are fiber lasers—CO₂ lasers, for example, also emit in the IR range (around 10,600 nm) but use a completely different mechanism. In the HD1's case, the 20W laser is both IR and Fiber laser.

About Orders

1. What’s the warranty?

We offer a one-year limited warranty.

2. What's the price?

We are still finalizing the prices. Please subscribe to our newsletter to get firsthand information about the product.

3. When it goes live on kickstarter?

The project is estimated to be on Kickstarter in mid May.

4. What are the shipping areas? When will the machine be shipped?

The shipping policy and shipping timeline will be released when the Kickstarter project launches. Please stay tuned!

5. How long will it take to receive my machine？

We will process orders and arrange shipments as soon as the crowdfunding campaign ends. We'll send out surveys to collect shipping information and provide tracking numbers so you can follow your package.

6. Can I cancel or modify my order before the product ships?

If you need to cancel or modify your order before the crowdfunding campaign ends, please contact us as soon as possible. We will do our best to accommodate your request.

Once the order has been shipped, however, we cannot make changes or cancellations. Please review all your details carefully before confirming your order.

7. How to contact the ACCELaser team?

If you have any questions, please feel free to contact us at info@accelaser.com